Privacy Policy

Policy Statement 

It is the policy of Action Sustainability, Inc. (“we” “us” “our”), operating the US Supply Chain Sustainability School (“School”) including the website www.supplychainschool.com (“Website”), to protect the privacy, confidentiality, integrity, and security of personal information collected in the course of its educational and operational activities. All personnel are required to comply with this policy. 

Definitions 

• Partner means an organisation that has entered into a partnership agreement with Action Sustainability in relation to the Supply Chain Sustainability School and contributes financially and strategically to the delivery, governance and development of the School and its services. 

• Stakeholders means organisations that fund, sponsor, govern, support or collaborate in the delivery of the School or its programmes, including founding partners, industry bodies, government agencies, funding organisations and other organisations involved in developing or promoting the School’s learning resources, events or initiatives. 

• Funding Stakeholders means organisations that financially support the School, including Partners, sponsors, government bodies, industry organisations and other contributors that fund the School’s activities and development. 

• User means any individual who accesses or uses the School’s website, learning platform, applications or other online services, whether as a visitor, registered member, Partner representative, supplier, learner or administrator. 

• Member means any user of the School’s website who has registered for an account with the School. A member can be an individual or a member company. 

Purpose and Scope 

This Privacy Policy outlines how the Supply Chain Sustainability School protects the personal information of our Members, Partners, and Website users. We value your trust and strive to help you feel in control of your data. Below, we describe the scope of the data we process, the purposes and methods of processing, data security measures, and your rights regarding your information. 

The Supply Chain Sustainability School is operated by Action Sustainability, Inc. We take your privacy seriously and commit to the following principles: 

1. Confidentiality: We promise to keep personal information we store which can be used to identify you confidential, safe, and secure at all times. 
2. Data Sharing: We will never sell or release your personal data to third parties, except as necessary to Funding Stakeholders for purposes such as accessing funding or co-promoting sustainability training. 
3. Stakeholder Agreements: Any Funding Stakeholders we share data with will enter into a non-disclosure agreement with Action Sustainability and comply with applicable privacy laws. 
4. Data Protection: If a Partner identifies your organization as a key supplier, we will keep your data secure and share it with your client safely. 
5. User Control: You can change your personal details or unsubscribe from our services at any time. 

This policy explains how we use personal information collected from members of the School, which is free to join, to provide our services. As a member, you are part of a unique collaboration of like-minded individuals and organizations working towards a more sustainable built environment. 

Information We Collect 

We collect information when you register with the School through the Website or sign up for related activities or services. We also gather information when you voluntarily complete surveys, provide feedback, or participate in events. Additionally, we collect website usage information via cookies.  

We do not knowingly request to collect information from any person under the age of 18. If a user submitting personal information is suspected of being younger than 18 years of age, we will require the user to close his or her account. We will also take all necessary steps to delete his or her data as soon as possible. 

We utilize your information to personalize your repeat visits and provide valuable resources to enhance your learning experience. 

We do not share your information for marketing purposes with external organizations. 

We will retain your personal data for as long as you remain a member of the School. 

Marketing Communications 

We would like to send you information about the School, its learning resources, and events that may interest you. If you consent to receive communications from us, you can opt out at any time through your account settings under your ‘Profile’. 

You can stop us from contacting you at any time. 

If you no longer wish to receive communications, please contact us at [email protected] or opt out via your account settings. 

Access to Your Information and Correction 

You have the right to request a copy of the personal information we hold about you. To do so, email us at [email protected] or write to us at Action Sustainability, 2nd Floor, Albert House, 256-260 Old Street, London, EC1V 9DD, United Kingdom. 

We want to ensure your personal information is accurate and up to date. You may request corrections or removal of inaccurate information. 

You can view your personal information by logging into your account. 

We may be compelled to surrender personal user information to legal authorities without express user consent if presented with a court order or similar legal or administrative order, or as required or permitted by the laws, rules, and regulations of any nation, state, or other applicable jurisdiction. 

Also, in the event of a violation of the terms and conditions of use of the Website or a violation of any restrictions on use of materials provided by the School or through the Website, we may disclose personal user information to our affected business partners or legal authorities. 

Information Security Measures  

We never ask for financial or payment information, such as your credit card number, passcode, account number or pin number, in an e-mail, text or any other communication that we send to you. Please always check that any website on which you are asked for financial or payment information in relation to our services is operated by us. The risk of impersonating hackers exists and must be taken into account when using our Website and/or Services. If you do receive a suspicious request, do not provide your information and report it by contacting one of our member service representatives as set out in this Privacy Policy. 

Since we cannot 100% guarantee that loss, misuse, unauthorized acquisition, or alteration of your data will not occur. Please accept that you play a vital role in protecting your own personal information. When registering with us, it is important to choose an appropriate password of sufficient length and complexity, to not reveal this password to any third-parties, and to immediately notify us if you become aware of any unauthorized access to or use of your account. 

Furthermore, we cannot ensure or warrant the security or confidentiality of information you transmit to us or receive from us by Internet or wireless connection, including email, phone, or SMS, since we have no way of protecting that information once it leaves and until it reaches us. If you have reason to believe that your personal data is no longer secure, please contact us at the email address, mailing address or telephone number listed at the end of this Privacy Policy. 

Cookies 

Cookies are text files placed on your computer to collect standard internet log information and visitor behavior. This information helps us track Website usage and compile statistical reports. 

For more information about cookies, visit www.aboutcookies.org or www.allaboutcookies.org. 

You can set your browser to refuse cookies, but this may affect some Website functionality. 

Other Websites 

Our Website (https://www.supplychainschool.com/) may contain links to other sites. This privacy policy applies only to our Website, so please review the privacy policies of any linked sites. 

Force24 Cookies & Tracking 

We use Force24’s marketing automation platform. Force24 cookies are first-party cookies enabled upon your acceptance of cookies on this Website. They help us understand audience engagement and optimize our marketing efforts. Please see Force24’s privacy notice. 

Cookies: 

• F24_autoID: This is a temporary identifier on a local machine or phone browser that helps us track anonymous information to be later married up with f24_personid. If this is left anonymous it will be deleted after 6 months. Non-essential, first party, 10 years, persistent. 

• F24_personID: This is an ID generated per individual contact in the Force24 system to be able to track behaviour and form submissions into the Force24 system from outside sources per user. This is used for personalization and ability to segment decisions for further communications. Non-essential, first party, 10 years, persistent. 

The information stored by Force24 cookies remains anonymous until: 

Our Website is visited via clicking from an email or SMS message, sent via the Force24 platform and cookies are accepted on the Website. A user of the Website completes a form containing email address from either our Website or our Force24 landing pages. 

The Force24 cookies will remain on a device for 10 years unless they are deleted. 

Other Tracking Technologies 

We also use similar technologies including tracking pixels and link tracking to monitor your viewing activities. 

Device & browser type and open statistics
All emails have a tracking pixel ( a tiny invisible image ) with a query string in the URL. Within the URL we have user details to identify who opened an email for statistical purposes. 

Link Tracking
All links within emails and SMS messages sent from the Force24 platform contain a unique tracking reference, this reference help us identify who clicked an email for statistical purposes. 

Google Analytics 

We use Google Analytics to collect standard internet log information and visitor behavior patterns. This information helps us understand site usage without identifying individual visitors. 

Mailing Lists 

During registration, we collect personal information to keep you informed about School resources, training events, and other relevant information. We do not rent or trade email lists with other organizations. 

We use Force24 to manage our communications and track engagement statistics. You can unsubscribe from our mailings at any time. Please see Force24’s privacy notice. 

Cookiehub 

Cookiehub is our Consent Management Platform (CMP) to ensure compliance with U.S. privacy laws. Users will see a pop-up upon visiting our site to accept or reject cookies (except strictly necessary cookies). Cookiehub’s privacy policy is here. 

HubSpot CRM 

We use HubSpot to help manage our contact records, communications, mailing lists, event and resource communications, website forms, communication preferences, engagement reporting and, where enabled, website analytics and tracking. 

Depending on how you interact with the Website and the School, HubSpot may process information such as your name, email address, organization, role or job title, account details, event registration or attendance information, communication preferences, form submissions, email engagement information, website usage information, IP address, browser and device information, cookie identifiers and related analytics information. 

HubSpot processes this information on our behalf as a service provider and processor, subject to contractual privacy, confidentiality and security obligations. Certain optional HubSpot features may involve HubSpot acting as an independent controller or business for limited purposes. We will only enable those features where permitted by applicable law and where reflected in our privacy, cookie and account settings. 

Where we use HubSpot cookies, pixels, link tracking or tracking code, these technologies help us understand engagement with our Website, emails, resources and School communications. Non-essential HubSpot cookies and tracking technologies are used in accordance with your cookie choices. You can manage cookie preferences through our cookie banner and can manage or opt out of School communications through your profile settings or the unsubscribe mechanism in our emails. 

You can review HubSpot’s privacy notice for more information about how HubSpot processes personal data. 

Customer.io 

We use Customer.io to manage and deliver automated communications, transactional emails, lifecycle messaging, onboarding communications, event-based notifications and other communications relating to the School, our services and your account. 

Depending on how you interact with the Website and the School, Customer.io may process information such as your name, email address, organization, role or job title, account details, communication preferences, event registration or attendance information, learning activity, platform usage information, form submissions, email engagement information, website usage information, IP address, browser and device information, cookie identifiers and other identifiers necessary to personalise and deliver communications. 

Customer.io processes this information on our behalf as a service provider and processor, subject to contractual privacy, confidentiality and security obligations. Where Customer.io provides optional functionality involving its own processing activities, we will only use those features where permitted by applicable law and where reflected in our privacy, cookie and account settings. 

Where we use Customer.io cookies, SDKs, APIs, pixels or similar tracking technologies, these technologies help us understand engagement with our Website, learning platform, emails, resources and School communications, personalise your experience and deliver relevant communications. Non-essential Customer.io cookies and tracking technologies are used in accordance with your cookie preferences. You can manage your communication preferences through your profile settings or unsubscribe from marketing communications using the unsubscribe mechanism included within our emails. 

You can review Customer.io’s Privacy Policy for more information about how Customer.io processes personal data. 

Sparkpost 

We use Sparkpost for sending transactional emails (e.g. password resets). You can view Sparkpost’s privacy policy here. 

AI Notetaker Usage 

As part of our efforts to enhance the efficiency and accuracy of our services, we may use AI-powered notetaking tools, such as Fireflies.ai, during certain training sessions (e.g. webinars). These tools are used to assist in recording, transcribing, and summarizing key points discussed during the session. 

What Data is Collected 

The AI notetaker may collect audio recordings and other relevant information shared during the session, such as verbal comments or questions, in order to produce accurate transcriptions. 

How Your Data is Used 

The data collected by the AI notetaker is used solely for the purpose of transcribing and summarizing content discussed during the session. This allows us to provide a more accessible record of the event and ensures all key points are captured. 

Data Security and Privacy 

We take the privacy and security of your data seriously. Any data collected by AI notetaking tools will be processed in accordance with the AI tool’s privacy policy, and we encourage you to review it for more details on how your information is protected. For our part, we implement robust security measures to safeguard the confidentiality of your data throughout the process. 

Third-Party Providers 

The AI notetaking services may be provided by third-party vendors, such as Fireflies.ai, who comply with data protection laws. 

Restrictions on Participant Use of AI Tools 

While we may use AI tools for transcriptions, participants are not permitted to use their own AI tools during training sessions. 

User Rights 

You have the right to access, correct, or delete any personal data collected. For any concerns, please contact us at [email protected] 

By participating in our training sessions, you acknowledge and consent to the use of AI notetakers as outlined in this policy. 

Data Sharing with Funding Stakeholders 

We may share personal data with organizations for purposes related to training and funding analysis. We may share your resource usage and event attendance details but will ensure they adhere to the same level of data protection standards as we do. 

Our Website Providers 

You can view the privacy policies of our website providers: 

• StrategiQ (website provider): https://strategiq.co/privacy/  

• Titus Learning (LMS website provider): https://www.tituslearning.com/privacy-policy/ 

• Moodle (LMS platform): https://moodle.org/admin/tool/policy/view.php?policyid=1 

Policy Communication and Personnel Training 

All personnel involved in handling personal data, records management, LMS administration, marketing communications, or training delivery are required to review and acknowledge this Privacy Policy. 

Training Requirements 

• Privacy and data protection expectations are included as part of onboarding for relevant staff. 

• Personnel receive periodic refresher training on data protection and records security requirements. 

• Training includes: 

• Proper handling of personal data 

• Secure storage and access controls 

• Appropriate sharing and disclosure practices 

• Incident reporting procedures 

Documentation 

Completion of privacy and data protection training is documented and maintained in personnel records. Policy updates are communicated to relevant personnel, and acknowledgement of significant revisions is required. 

Changes to Our Privacy Policy 

We regularly review our privacy policy and will post updates on this webpage. This policy was last updated in July 2026. 

Contact Us 

If you have any questions about this privacy policy or the information we hold about you, please contact us: 

Email: [email protected]
Address: Action Sustainability, 2nd Floor, Albert House, 256-260 Old Street, London, EC1V 9DD, United Kingdom